COVID-19 Resources for Our Employees

Healthy Employee

Your Health and Safety

As we navigate COVID-19 together, your safety is our top priority. We have gathered key coronavirus (COVID-19) information for your easy reference on this page. We’ll keep it updated throughout this situation – refer back often.

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Thank You

We appreciate everything you do to help our clients’ keep their facilities clean. You are Facility First Responders – every day heroes performing a critical service to help our country fight this pandemic. Thank you for all that you do – today and everyday.

General Resources

Frequently Asked Questions

Contact your supervisor prior to your scheduled shift for specific guidance.

People are considered high risk if they:

  • Are over the age of 65 (Older adults) OR
  • Have chronic medical conditions such as heart disease, diabetes, respiratory conditions OR
  • They have traveled to identifiable countries, such as China, Iran and Most European countries.

Low Risk is anyone that doesn’t meet the criteria, above.

Self-Observation means people should remain alert for COVID-19 symptoms in themselves and in their family members. Look for:

  • Fever
  • Dry cough
  • Difficulty breathing

If you (or your family member) feels feverish or if you (or they) develop a cough or difficulty breathing during this time, you (or they) should take regular temperatures, self-quarantine, severely limit contact with others, and seek advice by telephone from a healthcare provider or your local health department to determine whether you need to be seen in-office.

If you’ve been exposed to a positive COVID-19 case, immediately contact your supervisor and let them know that you will be off work for the CDC’s current recommended quarantine period of 14 days. During this time, you should follow the self-observation advice, above.

Quarantine in general means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease

Immediately contact your on-site supervisor and let them know you need to go home. Your supervisor will advise you to isolate yourself from your teammates until such time as you can get home safely.

If you are sick, you’ll use your sick time as with any other illness-based absence.

If you are out of work as precautionary, quarantining measure you can use your vacation time to cover your absence. Note that some states offer unemployment insurance to help subsidize your income if you’re away from work for an extended period.

As of this writing, the CDC recommendation on masks remains unchanged:
If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks are in short supply and both state and federal governments are requesting that masks be reserved for caregivers whenever possible.

Flagship team leaders and supervisors have been directed to space our employees 3-6 feet apart while working. In addition, we’re ensuring that our break areas accommodate social distancing as well. And, we’re cleaning those breakrooms regularly with disinfectant of all hard surfaces.

First, we’re thrilled that you’re feeling better!
But, note that you MUST NOT have ANY symptoms of acute respiratory illness and MUST be free of fever (100.4° F [38.0° C] or greater using an oral thermometer), and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).

As soon as you are aware that someone you’ve been caring for is COVID-19 positive, call your supervisor. To avoid contaminating other people, you should not come to work. You should observe the CDC’s recommended quarantine and self-observation advice, see above.


Helpful Resources for Navigating Your State Benefits

During these uncertain times, each state is doing what it can to support its residents. We are highlighting the states where the largest number of our employees are located. These resources, programs and benefits may be available to you.

If your state is not listed below, reach out to your state’s department of health, labor department, and health services for more information.



During this outbreak, Arizona Department of Economic Security (DES) and its community partners continue to provide services to help individuals and families meet their basic needs. Services include:

  • Food Assistance
  • Medical Assistance
  • Shelter and Housing
  • Utility Assistance
  • Short-Term Crisis Services
  • Cash Assistance
  • Child Support
  • Child Care
  • Unemployment Resources

For more information about emergency services available to Arizona residents impacted by the COVID-19 virus, visit

Additional Resources

The Supplemental Nutrition Assistance Program provides eligible households with monthly benefits to spend on nutritious foods. You can apply for services online, at

Hunger Relief Program partners with regional food banks to provide food to individuals in need. To learn more and find a food bank near you, visit

The Congregate and Home Delivered Meals programs provide meals to eligible older adults. Currently, although schools are closed statewide, several districts are providing free meal delivery and pickup for students. Check with your local school district to learn what options are available for you.

The DES Child Care Administration provides assistance to eligible families with childcare so they can continue working while schools are closed. To learn more, visit or

For those who need to take time off work during this outbreak, unemployment insurance benefits may be available. You can learn more about the application process, what to do after filing an initial claim, and more at

For a full list of government assistant agencies and services in Arizona, visit

Download PDF Version


Workers’ Pay
You may qualify for a program that can cover a portion of your lost wages due to COVID-19.

  1. My hours are reduced because of COVID-19
  2. I can’t work because I’ve been diagnosed or quarantined
  3. I can’t work because I need to take care of someone who has been diagnosed
  4. I’m a parent and the school closures impact my child
  5. Where can I go to get help?
  6. Where can I apply for these programs?
Download PDF Version


Florida Department of Health discusses prevention methods, exposure risks, treatment information and more specific details that are broken down per industry.

The Florida Office of Insurance Regulation (OIR) stands ready to assist with any issues or questions to best serve Floridians and will continue its communication with insurers regarding COVID-19.

To learn more about unemployment benefits and community services, go to the Florida Department of Economic Opportunity.

Contact Local 211, a program supported by United Way, for assistance finding food, paying housing bills, accessing free childcare of other essential services.

Download PDF Version


Texas Health and Human Services (HHS) has mobilized to help Texans during this public health threat. The COVID-19 spread is a rapidly evolving situation and site information is updated as information becomes available.

The Texas Department of State Health Services (DSHS) is working closely with the Centers for Disease Control and Prevention (CDC) in monitoring the new coronavirus disease 2019 (COVID‑19). Browse this site for what to do if you’re sick, testing information, symptoms, and prevention tips to help DSHS share facts, not fear.

The Texas Workers’ Compensation has information as it relates to coronavirus (COVID-19). It includes state and federal resources you may find helpful.

If Your Employment Has Been Affected by the Coronavirus (COVID-19), learn what to do at the Texas Workforce Commission site.

See what Texas benefits may be available to you through Texas Health and Human Services.

Contact Local 211, a program supported by United Way, for assistance finding food, paying housing bills, accessing free childcare of other essential services.

Download PDF Version


The Washington State Employment Security Department (ESD) has programs designed to help individuals during this unnerving time. Washington state has adopted a series of emergency rules to relieve the burden of temporary layoffs, isolation and quarantine for workers and businesses for those affected by COVID-19.

ESD’s Paid Family and Medical Leave program can also provide paid leave benefits for Washington workers who need to take time off from work due to serious health conditions or to care for a family member with serious health conditions.

The Washington State Department of Health is the best place to go for local information about COVID-19 in Washington state. For up-to-date information about what is happening, you can call 1-800-525-0127 or visit

The Washington State Department of Financial Institutions has a list of financial resources for Washington consumers impacted by the Coronavirus.

Download PDF Version

How to Find Low-Cost Health Care in Your Community

If you can’t afford any health plan and don’t qualify for coverage through Medicaid and the Children’s Health Insurance Program (CHIP), you can get low-cost health care at a nearby community health center.

How much you pay depends on your income (aka: “sliding scale” healthcare).

General Services Nationwide:

Note: PFCA, CFCA, UACA and 515 facilities are certified under a compliance alternative. Their programs may be called either free care, charity care, discounted services, etc. and may have different eligibility and financial criteria.